Privacy & Cookie Policy

Privacy and Cookie Policy

Effective Date: 8th November, 2025

At Bakor Medical Center, we respect your privacy and comply with the Nigeria Data Protection Act 2023 (“NDPA”). This policy explains how we collect, use, protect, and share your personal information.

1. What We Collect

We may collect:

  • Personal & health information: Name, contact details, address, health history (as needed for appointments or treatment)

  • Website & technical information: IP address, device type, browser, and pages visited

  • Cookies & tracking: Small files to improve your experience and remember preferences

2. How We Use Your Information

We process your data for:

  • Providing healthcare services and managing appointments

  • Communicating important updates or follow-ups

  • Improving our services and website

  • Sending optional newsletters or health tips (with consent)

We process data only when we have a lawful basis: your consent, performance of a contract, legal obligation, or legitimate interest.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Healthcare professionals involved in your care

  • Trusted service providers helping us operate the website or services

  • Regulatory or legal authorities, as required by law

Third parties are bound by contracts ensuring compliance with NDPA.

4. Cookies & Tracking

We use cookies to enhance your website experience:

  • Essential cookies: Necessary for the website to function

  • Analytical cookies: Help us understand website usage

  • Functional cookies: Remember your preferences

Non-essential cookies are only used with your consent. You can disable cookies via your browser, though some features may not work fully.

5. Your Rights Under the NDPA

You have the following eight rights as a data subject:

  1. Right to Access: You can request access to the personal data we hold about you.

  2. Right to Correction: You can request correction of any inaccurate or incomplete data.

  3. Right to Erasure (“Right to be Forgotten”): You can request deletion of your personal data where it’s no longer necessary.

  4. Right to Object: You can object to the processing of your personal data for specific purposes.

  5. Right to Restrict Processing: You can request that we limit the processing of your data while we verify your concerns.

  6. Right to Data Portability: You can request your data in a structured, machine-readable format to transfer to another provider.

  7. Right to Withdraw Consent: You may withdraw consent for processing your data at any time, without affecting the lawfulness of prior processing.

  8. Right to Complain: You can lodge a complaint with Bakor Medical Center or the National Information Technology Development Agency (NITDA) if you believe your rights under the NDPA are violated.

To exercise any of these rights, please contact us at the information below.

6. Security of Your Information

We use technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse. We also report data breaches as required by NDPA.

7. Children & Sensitive Data

Our services are not intended for children under 13. Health data and other sensitive data are given extra protection under the NDPA.

8. Updates to This Policy

We may update this policy to reflect changes in law or our practices. Updated policies will be posted on our website with the effective date.

If you have questions, please reach us at:

Bakor Medical Center

    • Email: info@bakorhospitals.com.ng
    • Phone: +234 809 096 8401
    • Address: 124 Murtala Mohammed Highway, Opp NNPC Mega Station. FHE, Calabar
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